Customer Care Policy

In pursuit of our goals of safety, quality, affordability and convenience, we have established a multi-faceted customer care policy.

Exceptional Customer Service

We pride ourselves on delivering excellent customer service with as much accessibility as possible. If you have any questions at all, or would like to place an order, you are encouraged to contact us by toll-free phone 1-888-904-8467 or email

Top Safety and Quality Standards

Canada Drugs Direct employs dedicated, professional licensed pharmacists to ensure that each and every order is reviewed before it is dispensed for the safety and health of our customers. At Canada Drugs Direct, your health is our top priority.

Guaranteed Lowest Prices

At Canada Drugs Direct, affordability is our specialty. If you see a lower priced prescription product at a different recognized, licensed, mail-order pharmacy, just let us know, and we will match that price.

This policy is valid under the following criteria.

  • The guaranteed lowest price is only in effect at the time of sale.
  • will match the current advertised price only.
  • Referenced products must be identical and authentic in brand and size. They must come from the same manufacturer, country of origin, strength, and quantity.
  • Referenced products must be available at the time of sale.
  • Referenced pharmacies must be licensed mail order pharmacies. They must be an online Canadian pharmacy with an address in Canada.
  • Referenced products must be new. No used, expired, or pre-expiry products will be eligible.
  • Price matching is handled over the phone, only. Please note at this time we cannot offer price matching for the products Ozempic or Saxenda.
Customer Care Policy - Canada Drugs Direct